Create your loyalty card
It's the digital version of the classic stamp card: customers get a stamp on each visit and, once the card is full, unlock the rewards you choose. It takes a few minutes to set up.
- Create your card with the number of stamps and the validity you want
- Reward key visits with rewards from your catalog
- Give the card your business's colors and stamp
Go one step at a time. Mark each one as you do it in the dashboard.
Open Loyalty Card
In the dashboard menu, click Loyalty Card. If you don’t have one yet, you’ll see an empty space with Create a loyalty card. Click it and the editor opens, with a preview that updates as you go.
- Loyalty Card, in the menu
- Create a loyalty card
Set the stamps, terms and validity
The Basics tab holds the core of your program:
- Number of stamps: how many visits complete the card, from 4 to 20.
- Terms of use: what your customer reads before collecting, up to 280 characters. For example: One stamp per purchase. Can’t be combined with other offers.
- Card validity: 1, 2 or 3 years, or No expiration. It counts for each customer from their first stamp, so nobody loses time for starting late.
- Courtesy stamps: stamps every customer gets for free when they start. One or two make the card feel within reach.
- Number of stamps
- Terms of use
- Card validity
- Courtesy stamps
Choose the number of stamps and the terms carefully: while the card is active you can’t change them, to protect customers who already started collecting.
Assign rewards to visits
In the Rewards tab, each visit on the card can carry up to two rewards. Click Add reward on a visit and pick from your catalog. If you don’t have any rewards yet, you can create the first one right there, without leaving the card.
- Edit a visit's rewards
- Add reward
A small reward early and the biggest one on the last visit keep customers coming back. For example: a free coffee on visit 1 and a combo on visit 10.
Make it look like your business
In Appearance you choose the Background color, the Element color and the stamp. Choose stamp searches our gallery; Upload your stamp uses your own icon (SVG or PNG, 20 to 100 px). If your business already has a logo, you’ll also see Use my logo.
- Background color
- Element color
- Choose stamp
- Upload your stamp
Save and publish
Click Save. By publishing you accept the Loyalty Program Policy, which protects what your customers have already earned. From then on, customers see the card in the Lola app and in your App Clip when they scan your QR, with nothing to download.
Review and adjust your card
After saving, the page shows your card with its validity, the courtesy stamps and the reward for each visit. Edit lets you change the rewards, the appearance and the validity. If you shorten the validity, we ask you to confirm, because it affects customers who already have the card.
- Edit
- Archive
Archive closes the card to new members. Customers who already have it keep collecting and redeeming until they complete it. Then you can create a new one.
The number of stamps and the terms stay fixed while the card is active, to look after customers who already started. Rewards, colors and the stamp can still be adjusted with Edit.
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