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Scan to redeem a reward

For:OwnerAdminStaff3 min readAll plansUpdated Sep 28, 2026

When a customer wants to use a reward or a coupon, scan the QR they show you in the Lola app, confirm, and it's redeemed. If a campaign coupon's QR won't scan, you can type its 6-digit code.

When you're done, you'll be able to
  • Redeem a coupon or a reward by scanning its QR
  • Redeem with the 6-digit code when the QR won't scan
  • Fix an expired or already redeemed coupon
  • Find every redemption in History
Lola Business app · /app/scan

Open the scanner

From the app’s home screen you have two ways in:

  • Scan reads any customer QR. If it’s a coupon, it takes you to the redeem screen on its own.
  • Redeem coupon opens a scanner for coupons only.
The Lola Business home screen with the Scan and Redeem coupon buttons
  1. Scan
  2. Redeem coupon
Screenshot in Spanish
Open the scanner(opens in a new tab)/app/scanOpens in the Lola Business app on your phone

Scan the customer's coupon

The customer opens the coupon in the Wallet of their Lola app and shows you the QR. That’s where they keep the rewards they earned with your loyalty card and the coupons from your campaigns; both are redeemed the same way.

Center the QR in the frame. The app reads it on its own and shows Verifying coupon… while it checks it.

The Redeem coupon scanner, with the frame and the flashlight
  1. Redeem coupon
  2. Flashlight
  3. Frame for the QR
Screenshot in Spanish

Confirm the redemption

You’ll see Redeem this coupon? with the Reward and the Customer. Check that they match the person in front of you and tap Confirm redemption.

If something doesn’t add up, tap Cancel: you go back to the scanner and the coupon stays as it was.

The Redeem this coupon? confirmation with the Free coffee reward and the customer's name
  1. Reward
  2. Customer
  3. Confirm redemption
  4. Cancel
Screenshot in Spanish
Before you go on

A redemption can’t be undone. Once you confirm, that coupon can’t be used again.

Hand over the reward

You’ll see Coupon redeemed! with the reward, who it was delivered to and the time. Hand the reward to the customer: in their app, the coupon changes to redeemed too.

Tap Scan next for the next coupon or Finish to leave the scanner.

The Coupon redeemed! confirmation with the reward, the customer and the time
  1. Coupon redeemed!
  2. Who it was delivered to
  3. Scan next
  4. Finish
Screenshot in Spanish

If the QR won't scan, type the code

Campaign coupons show Can’t scan? and a 6-digit code under the QR, for the customer to read out to you. In the scanner you open with Scan, tap Enter code, type the 6 digits and tap Validate code.

Loyalty card rewards don’t come with this code: they’re always redeemed with the QR. If you see Invalid code, check the digits with the customer.

The Enter code screen, with the 6 boxes, the keypad and the Validate code button
  1. The 6 digits
  2. Validate code
Screenshot in Spanish
The code skips the confirmation

When you tap Validate code, the coupon is redeemed right then, without the Redeem this coupon? screen. Confirm the reward with the customer before you tap it.

Fix a redemption that doesn't go through

  • Invalid coupon: the code expired or isn’t valid. A coupon’s QR lasts a few minutes: ask the customer to tap Generate new code in their app, then tap Try again.
  • Coupon already redeemed: that coupon was already used and can’t be used again. The app shows you which one it was and whose.
  • Unrecognized code: it isn’t a Lola coupon. It usually happens when the customer shows their stamp QR in Redeem coupon. Ask them for the coupon from their Wallet.
  • No connection: check your internet and tap Try again.
The Coupon already redeemed notice with the reward and the customer
  1. Coupon already redeemed
  2. Which coupon and whose
  3. Try again
Screenshot in Spanish

Check your redemptions in History

In the History tab, or with View full history on the home screen, you see your business’s activity, newest first and grouped by day. Each redemption shows as Redemption with the reward’s name and the time; stamps show as Scan · Stamp granted. Scroll down to see more.

History with redemptions and stamps grouped under Today and Yesterday
  1. Today's activity
  2. A redemption and its reward
  3. A stamp
Screenshot in Spanish
Check what you learnedYou type a coupon's 6-digit code and tap Validate code. What happens?